Permissões por grupo:
|
Identificador da Permissão |
cVortex Agent |
CSM Manager |
cVortex Access Manager |
cVortex Administrator |
|---|---|---|---|---|
|
actionform.create |
|
|
|
✔️ |
|
actionform.delete |
|
|
|
✔️ |
|
actionform.read |
✔️ |
|
|
✔️ |
|
actionform.update |
|
|
|
✔️ |
|
agentstatus.create |
|
|
|
✔️ |
|
agentstatus.delete |
|
|
|
✔️ |
|
agentstatus.read |
✔️ |
|
|
✔️ |
|
agentstatus.update |
|
|
|
✔️ |
|
agw.view |
✔️ |
|
|
✔️ |
|
agw.voiceConference.execute |
✔️ |
|
|
✔️ |
|
appstudio.admin |
|
|
|
✔️ |
|
businessunit.create |
|
|
|
✔️ |
|
businessunit.delete |
|
|
|
✔️ |
|
businessunit.read |
✔️ |
✔️ |
✔️ |
✔️ |
|
businessunit.screen |
|
|
|
✔️ |
|
businessunit.update |
|
|
|
✔️ |
|
case.close.execute |
|
✔️ |
|
✔️ |
|
case.create |
|
✔️ |
|
✔️ |
|
case.delete |
|
✔️ |
|
✔️ |
|
case.read |
✔️ |
✔️ |
|
✔️ |
|
case.reclassify.execute |
|
✔️ |
|
✔️ |
|
case.reopen.execute |
|
✔️ |
|
✔️ |
|
case.transfer.execute |
✔️ |
|
|
✔️ |
|
case.unassign.execute |
|
✔️ |
|
✔️ |
|
case.update |
✔️ |
✔️ |
|
✔️ |
|
caseaction.create |
|
|
|
✔️ |
|
caseaction.delete |
|
|
|
✔️ |
|
caseaction.read |
✔️ |
|
|
✔️ |
|
caseaction.update |
|
|
|
✔️ |
|
casebatch.create |
|
|
|
✔️ |
|
casebatch.delete |
|
|
|
✔️ |
|
casebatch.read |
|
|
|
✔️ |
|
casebatch.update |
|
|
|
✔️ |
|
caseexporter.execute |
|
|
|
|
|
caseexporter.read |
|
|
|
|
|
caseform.create |
|
|
|
✔️ |
|
caseform.delete |
|
|
|
✔️ |
|
caseform.read |
|
|
|
✔️ |
|
caseform.update |
|
|
|
✔️ |
|
caseorigin.create |
|
|
|
✔️ |
|
caseorigin.delete |
|
|
|
✔️ |
|
caseorigin.read |
✔️ |
|
|
✔️ |
|
caseorigin.update |
|
|
|
✔️ |
|
casereason.create |
|
|
|
✔️ |
|
casereason.delete |
|
|
|
✔️ |
|
casereason.read |
✔️ |
|
|
✔️ |
|
casereason.update |
|
|
|
✔️ |
|
casestatus.create |
|
|
|
✔️ |
|
casestatus.delete |
|
|
|
✔️ |
|
casestatus.read |
✔️ |
✔️ |
|
✔️ |
|
casestatus.update |
|
|
|
✔️ |
|
casetype.create |
|
|
|
✔️ |
|
casetype.delete |
|
|
|
✔️ |
|
casetype.read |
✔️ |
|
|
✔️ |
|
casetype.update |
|
|
|
✔️ |
|
channel.create |
|
|
|
✔️ |
|
channel.delete |
|
|
|
✔️ |
|
channel.read |
|
|
|
✔️ |
|
channel.update |
|
|
|
✔️ |
|
company.create |
|
|
|
✔️ |
|
company.delete |
|
|
|
✔️ |
|
company.read |
✔️ |
|
✔️ |
✔️ |
|
company.screen |
|
|
|
✔️ |
|
company.update |
|
|
|
✔️ |
|
conversations.admin |
|
|
|
✔️ |
|
conversations.view |
|
|
|
✔️ |
|
crm.advanced.read |
|
|
|
✔️ |
|
crmsurvey.view |
|
✔️ |
|
✔️ |
|
csmactivechat.view |
|
|
|
✔️ |
|
csmanalytics.view |
|
|
|
✔️ |
|
csmsurvey.view |
|
✔️ |
|
✔️ |
|
csmw.view |
|
✔️ |
|
✔️ |
|
datamodeler.admin |
|
|
|
✔️ |
|
datamodeler.view |
|
|
|
✔️ |
|
distributionrule.create |
|
|
|
✔️ |
|
distributionrule.delete |
|
|
|
✔️ |
|
distributionrule.read |
|
|
|
✔️ |
|
distributionrule.update |
|
|
|
✔️ |
|
entity.create |
|
|
|
✔️ |
|
entity.delete |
|
|
|
✔️ |
|
entity.read |
|
|
|
✔️ |
|
entity.update |
|
|
|
✔️ |
|
mailing.create |
|
|
|
✔️ |
|
mailing.delete |
|
|
|
✔️ |
|
mailing.read |
|
|
|
✔️ |
|
mailing.update |
|
|
|
✔️ |
|
mgw.monitorCalls.execute |
|
✔️ |
|
✔️ |
|
permission.create |
|
|
✔️ |
✔️ |
|
permission.delete |
|
|
✔️ |
✔️ |
|
permission.read |
|
|
✔️ |
✔️ |
|
permission.update |
|
|
✔️ |
✔️ |
|
permissiongroup.create |
|
|
✔️ |
✔️ |
|
permissiongroup.delete |
|
|
✔️ |
✔️ |
|
permissiongroup.read |
|
|
✔️ |
✔️ |
|
permissiongroup.screen |
|
|
✔️ |
✔️ |
|
permissiongroup.update |
|
|
✔️ |
✔️ |
|
person.create |
|
|
✔️ |
✔️ |
|
person.delete |
|
|
✔️ |
✔️ |
|
person.read |
✔️ |
✔️ |
✔️ |
✔️ |
|
person.screen |
|
|
✔️ |
✔️ |
|
person.update |
|
|
✔️ |
✔️ |
|
platformsettings.create |
|
|
|
✔️ |
|
platformsettings.delete |
|
|
|
✔️ |
|
platformsettings.read |
|
|
|
✔️ |
|
platformsettings.update |
|
|
|
✔️ |
|
questionnaire.create |
|
|
|
✔️ |
|
questionnaire.update |
|
|
|
✔️ |
|
questionnaire.view |
|
|
|
✔️ |
|
queue.create |
|
|
|
✔️ |
|
queue.delete |
|
|
|
✔️ |
|
queue.read |
|
|
|
✔️ |
|
queue.update |
|
|
|
✔️ |
|
sla.create |
|
|
|
✔️ |
|
sla.read |
|
|
|
✔️ |
|
survey.create |
|
|
|
✔️ |
|
survey.delete |
|
|
|
✔️ |
|
survey.read |
|
|
|
✔️ |
|
survey.update |
|
|
|
✔️ |
|
team.create |
|
|
|
✔️ |
|
team.delete |
|
|
|
✔️ |
|
team.read |
✔️ |
✔️ |
|
✔️ |
|
team.update |
|
|
|
✔️ |
|
user.create |
|
|
✔️ |
✔️ |
|
user.delete |
|
|
✔️ |
✔️ |
|
user.read |
✔️ |
✔️ |
✔️ |
✔️ |
|
user.screen |
|
|
✔️ |
✔️ |
|
user.update |
|
|
✔️ |
✔️ |
|
voiceinteractions.execute |
|
✔️ |
|
✔️ |
|
workflow.chatbot.create |
|
|
|
✔️ |
|
workflow.chatbot.read |
|
|
|
✔️ |
|
workflow.create |
|
|
|
✔️ |
|
workflow.execute |
|
|
|
✔️ |
|
workflow.read |
|
|
|
✔️ |